Official homepage of Mapwel GPS Mapping Software
(C) BALARAD, s.r.o.
Build 8.9 , 17 Nov 2011
Problems with correspondence
I am waiting your answer on my question from you, but I have not received any e-mail.
If you didn't receive answer from us within one working day, please check:
if your mailbox is full and is not receiving e-mails.
if you have written your return address correctly.
if virus filter, spam filter, attachments filter or another filter applied by your ISP doesn't stop receiving of the normal e-mails.
If your mail was not sent because our ISP denied relaying with your ISP (your ISP is on the black list of the spam senders), please do following:
ask your ISP to be removed from the black list of the spam senders
try to send an e-mail to tech@mapwel.eu
Payment with credit card
I tried to pay you, but something is wrong with the online
payment server. When I tried to send the description and amount, I received an error
message.
Usually, the problem is caused by some of the following reasons:
Your browser is set to not accept cookies. Enable cookies in this case.
Sometimes customers encounter difficulties because they are ordering from a network where the system has security controls that lockout the secure order processing system.
Ordering from AOL e-mail addresses causes occasional problems.
There could be a problem between the customer and his bank. Customer may be over limit on his credit card. He should check with the bank and determine the problem and work to get the card freed in order to place an order.
Sometimes customer is not able to proceed further from our payment page and finish transaction, which seems to be caused by traffic jam on the net. This happens mostly with European customers. If you encounter problems with proceeding of payment, try to repeat it late in the evening or early in the morning.
If your payment was declined for some reason, please do not repeat it sooner than 24 hours after the last trial. The system will not accept multiple orders of the same amount to the same card within a 24 hour period. This is part of the security system to keep a persons card from getting accidentally / fraudulently charged.
I tried to download file, but file was corrupted or downloading was not finished.
Close your anti virus program and firewall program before downloading and installation. We recommend you use a special program (download manager) such as GetRightŪ or LeechGet for downloading . This will enable continuous downloading, even after interruption. These programs are available at http://www.GetRight.com or at http://www.LeechGet.de