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Frequently Asked
Questions
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FAQ |

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Problems
with correspondence
I am waiting your answer on my
question from you, but I have not
received any e-mail.
If you didn't receive answer from us within one working day,
please check:
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if your mailbox is full and is not receiving e-mails.
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if you have written your return
address
correctly.
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if virus filter, spam
filter, attachments filter or another filter applied by your ISP doesn't stop receiving of the normal
e-mails.
If your mail was not sent
because our ISP denied relaying with your ISP (your ISP is on the black
list of the spam senders), please do following:
Payment
with credit card FAQ
I tried to pay you, but something is wrong with the online
payment server. When I tried to send the description and amount, I received an error
message.
Usually, the problem is on customer's side and is caused by some of following
reasons:
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Your browser is set to not accept cookies. Enable cookies in this case. How can you
enable cookies ?
- Netscape 4.x: Edit, Preferences, Advanced, Accept all
cookies.
- MS Explorer 4.x: View, Internet Options, Advanced, Always accept
cookies.
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Customer uses old browser. We recommend to use Netscape 3.0 or better and Microsoft
Explorer 3.0 or better.
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Sometimes customers encounter difficulties because they are ordering from a network
where the system has security controls that lockout the secure order processing system.
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Ordering from AOL e-mail addresses causes
occasional problems.
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There could be a problem between the customer and his bank. Customer may be over limit
on his credit card. He should check with the bank and determine the problem and work to
get the card freed in order to place an order.
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Sometimes customer is not able to proceed further from our payment page and finish
transaction, which seems to be caused by traffic jam on the net. This happens mostly with
European customers. If you encounter problems with proceeding of payment, try to repeat it
late in the evening or early in the morning.
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If your payment was declined for some reason, please do not repeat it sooner than 24
hours after the last trial. The system will not accept multiple orders of the same amount
to the same card within a 24 hour period. This is part of the security system to keep a
persons card from getting accidentally / fraudulently charged.
Mapwel
FAQ
How to install Mapwel?
Uninstall your current copy of Mapwel by clicking in Windows on
"Start -> Programs -> Mapwel -> Uninstall Mapwel"
command. Download installation file of Mapwel from http://www.mapwel.eu/down.htm
and save somewhere on your hard disk (save for example into folder C:\My
Documents). Start this saved installation file in Windows (select Start ->
Run -> Browse -> C:\My Documents\ mapwlstp.zip -> OK) and allow to
unzip into proper folder (default folder C:\Program
Files\Mapwel is recommended).
How to install
Mapwel on the
new/another computer?
Never copy Mapwel from the old computer on the new -
copied Mapwel is not working correctly!
Mapwel as every program working with Windows must be installed.
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To install Mapwel on the new computer you need to transfer
installation file of Mapwel on the new computer.
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If your new computer is connected to the Internet, you can download all
installation files from http://www.mapwel.eu/down.htm
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If installation file is saved somewhere on the new computer, start it in
Windows and allow to install in the folder C:\Program
Files\Mapwel. Then insert password. Open Mapwel, select Help -> About
and check if ID number of your GPS is displayed on message.
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Password
saved on the CD has usually attribute "Read Only". You must
change this attribute in Windows Explorer to accept this password by Mapwel.
How to use Mapwel with Garmin Mobile XT?
Map
created with Mapwel is not visible on
the GPS screen.
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Most GPS (including Garmin Mobile XT) must be restarted after the map upload.
Otherwise, map may be not visible.
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If you have problem with map visibility on GPSmap276C, please click
here.
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Some GPS models (like Garmin Mobile XT) require to turn on 'Outline Detailed Map'
option in Tools/Settings/Map. Otherwise, border of custom map is not visible and
this could make the searching for a custom map more difficult.
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Another possible cause of this problem is wrong use of the
'Background Area' polygons. These objects are intended to define irregular
shape of the map. GPS displays only objects that are inside of the
Background Area (if it is present in the map). Other objects are ignored. If
Background Area polygon is wrongly used as a fill of some map object, the
whole map is invisible.
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If you custom Mapwel maps are located on the
same place as other detailed maps in GPS and they are supposed to be
displayed one on top of another, the possible cause of map invisibility can
be "Draw Map Priority" parameter. Try to increase "Draw Map
Priority" of your Mapwel maps in Mapwel main menu > File >
Properties.
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GPS does not display maps with identical ID. If you use your own
numbering of maps (Mapwel > File > Properties > ID), each must have a
unique internal ID number. Unless you select 'User Defined' option, Mapwel
assigns unique ID number to each map automatically.
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If you use user defined polygons or
polylines, map may be not visible on GPS if it does not support user defined
styles. In such case objects in you map are displayed in blue, yellow or
other colors which are not visible on the map background. In some cases this
problem can be solved by upgrading the GPS firmware. Please visit Garmin web
site to find instructions on how to upgrade firmware.
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Invisibility of map can be caused by wrong
map coordinates. If south-north or west-east map scope is too small, map can
be invisible. Please make sure that your map is has least 0.001 degree in
both directions.
I use custom colors, symbols and fill patterns in my maps and some of them are
displayed in weird colors in the GPS
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Assign different Map
Set Data (main menu > File >
Properties > ID tab) to all your maps if they contain user defined
styles. This ensures displaying of map with correct colors in the GPS. GPS
uses the same color palette for all maps in a map set. Therefore, maps with
different palettes are not displayed correctly if they have the same Map
Set Data.
My custom map
completely covers the underlaying maps. Is it possible to make them show through
my map?
Map in GPS is displayed in other colors than those that are visible in Mapwel
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Map in GPS native format can contain two types of objects: 1. basic, 2. user
defined. Objects of basic type have no color information stored with them. GPS
displays them in its own pre-defined colors. User defined objects have their own color and
style assigned by user (Mapwel main menu > Objects > User Defined Styles).
Therefore, you have to use objects from the second category if you want GPS to
display them in your own colors. Moreover, Mapwel allows to draw map objects in
the work area in any color to make creation of map easier. These 'work' colors,
however, are not transfered to GPS. To see how the map will look like in
the GPS, please use 'Color' tab at bottom part of the main Mapwel screen.
My auto-vectorized map is displayed as a large colored squares and details
appear only when I zoom in to 120 m
Map looks good in Mapwel,
but after loading to GPS the polylines and/or polygons become distorted and look
like zig-zag line
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The finest coordinate grid used in native
map format has approximately 2.5 m spacing. If polylines and polygons in
your map contain large number of very small elements, their coordinates are
rounded (some up and some down) when exported to GPS map format, creating a
zig-zag effect. The work around is to make elements of polylines and
polygons longer.
I try to load map from
Mapwel to GPS, but following error message appears: Windows
- No Disk Exception Processing Message c0000013 Parameters 75b6bf7c 4 75b6bf7c
75b6bf7c
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This error message is supposed to pop-up
when there is USB device (GPS, printer, etc.) with a card slot connected to
the computer and there is a false plastic card inserted instead of normal
memory card. Try to disconnect such devices.
Auto-vectorized raster map
is displayed in GPS as a large blue square and there are no details visible
When I import tracks from
GPS to Mapwel the long tracks seem to be truncated
Conversion of existing Mapwel map into routable map
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When map is loaded into the work area of
Mapwel, you have to select all polylines which are supposed to
be roads (main menu > Select > Lines > Roads) and use main menu > Convert > Convert Line to
Routable Road function.
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Then use main menu > Routing
> Detect Intersections function to mark nodes where
roads connect one to another. Now you have map that can be
compiled as routable map.
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The next steps you need to do is to mark
border nodes, assign Oneway
attribute to respective roads, define road class, max.
speed and turn restrictions in nodes. Even if you do not
define these parameters, the map can be compiled and will
act as routable map in GPS, but navigation will be not
100% accurate because of the missing information. For
example, it will lead you to oneway streets from opposite
direction or select lower quality roads. We do strongly
recommend to set at least Oneway attribute and Road Class
parameter. You can set Road Class according to object
type. For example, use main menu > Select > Routable
Roads > Type... to select all objects of 'Unpaved road'
type, open Properties
window and set their Road Class parameter to
Unclassified.
How to use IMG file from Mapwel with
Mapset Toolkit?
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Use main menu
>File >Properties > Map ID tab to set user defined ID
to map. Check 'User Defined' option and insert some 8 digits map
ID number. This number must be unique among all maps in GPS.
Check the 'Use as a file name' option.
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On the same tab
check the 'User Defined' map set data option. Select some Map
Family ID and Product ID.
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Uncheck 'User Defined
Styles' in the map parameters tab in the same window to
avoid merging of user styles file to the main map file. If you
want to use user defined styles with your map, export styles
into TYP.txt file with use of main menu > Objects
> User Defined Styles > File.
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Make sure that map
has 'Background
Area' object which defines the shape of the map. If
there is no such object, draw it manually. It can have irregular
shape or it can be just rectangle.
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Export map into IMG
file format.
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Load IMG file to
Mapset Toolkit. Load TYP.txt file into respective box. Previous
steps were made to ensure compatibility with Mapset Toolkit,
which should be achieved at this point.
Downloading
FAQ
I tried to download file, but file was corrupted or downloading was not
finished.
Close your antivirus program and firewall program before downloading
and installation. We recommend you use a special program (download
manager) such as GetRightŪ or LeechGet for downloading . This will
enable continuous downloading, even after interruption. These programs
are availble at http://www.GetRight.com
or at http://www.LeechGet.de |